terms & conditions
We accept all major debit and credit cards via Stripe. No credit details are stored on our website. We are currently setting up the option to pay via Apple Pay.
DELIVERY / COLLECTION
Standard delivery for all items are within 3 to 5 days from payment received.
Any questions, then get in touch with us at [email protected]
RETURNS / REFUND
See the Refund and Returns Policy
FashionLenz respects all our customer’s privacy and your information will never be shared with anyone. Our order process makes it necessary to collect sensitive data from our customers. Which may include, but not limited to, your name, address, phone numbers, email address (no payment data is stored with our website) if you choose to save your credit card details when ordering, then this will be stored within our Stripe account. Be confident this information will not be shared but will be used to process your order or contact you regarding your order.
These terms and conditions shall be governed by and construed in accordance with the laws of England & Wales and the parties submit to the exclusive jurisdiction of the English courts in respect of any matter arising in connection with these Terms and Conditions and/ or this website(s).
FashionLenz is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Without limitation, any of the following Data may be collected:
Contact information including:
- email address and telephone number
- Demographic information such as postcode, preferences and interests
- IP address (automatically collected)
- Web browser type and version (automatically collected)
- Operating system (automatically collected)
- A list of URLS starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Please note that due to the nature of the Internet it is not possible to guarantee that unencrypted communications, such as emails, will not be seen by third parties. Any passwords that you use must be kept securely.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You may delete Cookies, however you may lose any information that enables you to access the Website more quickly.
You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Website. Any Cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. No credit card details are stored within this website when placing an order.